This tutorial guides users through managing call logs via RingCentral for iOS. Manage call logs on the RingCentral for iOS Click on the three dots icon located on the snack bar Click the ‘calls’ tab and double-click a contact, phone number, or non-user extension (includes limited groups and extensions such as shared lines, call queue, and message only).Ģ. To forward a fax to contact, click on the ‘kebab’ icon (shown as three dots), and tap ‘forward as a fax.’ġ.To delete fax or mark it as unread, click on the ‘kebab’ icon (shown as three dots).See the sender’s details or call and message them back by clicking on their name.Once you’ve opened the fax, you can either: To send new fax, tap the ‘fax’ icon and click on it for a preview before sending. Or, if you’d like to view only specific faxes (such as received, sent, and drafts), then tap the ‘filter’ icon. To check your faxes, click on the ‘fax’ tab. To send a new SMS, click on the ‘message’ icon.To view your SMS and text messages, click on the ‘text’ tab, or if you’d like to view a specific set of text messages (such as unread texts and drafts), tap the ‘filter’ icon.Sift back and forth between voicemails by clicking on the ‘left arrow’ icon and ‘right arrow’ icon.Mark a voicemail as important by clicking on the ‘flag’ icon.Delete a voicemail by clicking on the ‘trash bin’ icon.Call someone who has left a voicemail by clicking on the green ‘phone’ icon.Send a message by clicking the ‘message’ icon.Toggle between the speaker and earphone modes by clicking on the ‘speaker’ tab.Click ‘play’ and listen to the voicemail.To view all your voicemails, you must access the preview screen by clicking on the ‘voicemail’ tab. Click the ‘i’ tab located on the snack bar. Click the ‘call’ tab and double-click a contact, phone number, or non-user extension (includes limited groups and extensions, such as shared lines, call queue, and message only).Ģ. A pop-up will be displayed, showing information such as any outbound or incoming call as well as missed calls. Click on the ‘phone’ icon to view your call log. Make sure you’re logged in to your RingCentral account via the RingCentral. All your call log information can be found within the Android app, including fax messages and voicemail. This tutorial guides users through managing call logs via RingCentral for Android. Manage call logs on RingCentral for Android Read on for a tutorial on managing call logs within the RingCentral mobile app, available on Android and iOS. Since RingCentral is designed with call centres in mind, the software is available for businesses that will help with automatic call distribution and their everyday call and contact centre needs. There’s a wide variety of RingCentral integration applications available that allow users to fax, make business phone calls, and use Salesforce from within the RingCentral. Known for the best cloud communications software, VoIP (also known as IP telephony) systems, and softphone features-among other things-RingCentral has been providing business solutions and conferencing software to call centres and teams to increase workflow efficiency and collaboration for over a decade. If you’re looking to manage your call logs efficiently and get greater call control over your centre, then RingCentral has the perfect solution for you. Good customer service is at the heart of what makes or breaks a call centre, but it’s also just as important to other businesses too.īy incorporating call logging into your daily operations, you’ll be able to improve CX in the contact centre, as well as your employee’s experience. A missed phone call is a missed business opportunity, and call logging will help identify which areas need improvement, improving your CRM strategy. Why is calling logging important for businesses?ĭata collected from call logs can be used to analyse the effectiveness of your employees and call centre agents-and whether they’re taking enough calls to drive sales.Ĭall logs will take into account data such as caller ID and missed calls, essential for getting an insight into how effective your customer service response time is. Whether you run a call centre or are simply looking to improve your customer service team’s reputation, call logging is an important part of business operations.ĭefined as the process of collecting and analysing a call recording, call logging helps large and small businesses capture real-time data about inbound and outbound calls-helping you better manage your call centre costs. Harnessing the power of call logging with RingCentral.Manage call logs on the RingCentral for iOS.Manage call logs on RingCentral for Android. Why is calling logging important for businesses?.
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